Here are the steps to linking, updating or removing your email verification on the AlphaX app or website.

I. Linking Your Email Address

Log in to your AlphaX account on the app, select the left sidebar and click "Security Center". Look for "Email Verification" in the Security Center section. Enter your email address and click "Next". Then, enter the verification codes received on your phone and email. Click "Confirm" to complete linking your email address.

II. Updating Your Email Address

Step 1: Log in to your AlphaX account, select the left sidebar and click "Security Center". Click "Email Verification" - "Update Email" to continue.

Step 2: Enter the email address you want to update and click "Send". Provide the verification codes you've received on both your old and new email, and the Google Authenticator code. Lastly, complete updating your email address by clicking "OK".
 

III. Removing Your Email Address

Step 1: Log in to your AlphaX account, select the left sidebar and click "Security Center". Click "Email Verification" - "Remove Email" to continue.

Step 2: Click "Send", provide the verification code sent to your email address and the Google Authenticator code. Lastly, complete removing your email address by clicking "OK".

Please Note:
1. Before updating or removing security verification options, ensure that you have linked at least 2 of the options here: Google Authenticator, phone number or email address. If not yet linked, please visit the relevant pages to do so.
2. After updating or removing security verification options, you'll have to log back into your AlphaX account.
3. To safeguard your funds, withdrawals can only be made 24 hours after updating or removing security verification options.

IV. What to Do If You Can't Receive AlphaX Email Verification Codes?

Unable to receive AlphaX email verification codes? We suggest you try the following steps to resolve the issue:

1. Checking your junk/spam folder
Ensure your AlphaX verification code email has not been misclassified as spam and moved to the junk/spam folder.

2. Removing your email filters or blocks
Make sure that emails from AlphaX haven't been inadvertently blocked or filtered out. Please add [email protected] and [email protected] to your trusted sender list before attempting to resend the verification code.

3. Cleaning your inbox
A full inbox might hinder the receipt of new emails. Clear out any redundant emails to make space, then attempt to resend the verification code to your email.

4. Reaching out to our support team
Should the methods prove ineffective, please contact AlphaX support team. We will assist by adjusting the verification code's delivery method. Once it's adjusted, please attempt to resend the verification code.

5. Updating or disabling email verification
If you've tried all the steps but still can't receive the verification code, please visit the page that requires email verification code and click "Unavailable verification options?". Then, select the linked email address. Proceed as per the instructions on the page, which may include uploading a photo of yourself holding your ID to request updating your linked email.
Please Note: A review process will be conducted, which is usually completed within 1 working day. Please keep an eye out for the result, which will be sent to you via SMS or email. To ensure the security of your account and assets, withdrawals can only be made 24 hours after the review is completed.

We hope that the guidelines above can assist you in resolving the issue of not receiving your email verification codes. Should you have any inquiries, feel free to reach out to AlphaX support team at any time.