Dear AlphaXers,

 

To support AlphaX strategic upgrade and enhance service quality, CEX spot services will be discontinued.

 

1. Timeline:

- August 15, 2024: Discontinuation of Spot Buy and Convert operations.

- September 5, 2024: Discontinuation of Spot Market and Trade services: Spot Market and Trade entries will be closed. Any open spot orders will be automatically closed by the system at that time.

- September 12, 2024: Discontinuation of Spot services: Spot Portfolio entry will be closed. 

- From August 15, 2024, to September 11, 2024, users can manage their spot assets. We recommend taking the following actions:

  • Close spot orders or sell spot assets for USDT before September 5, 2024.
  • Withdraw spot assets to other wallet addresses.

If you are unable to complete these actions within the given time and still have assets in your account, please contact our customer support team for assistance.

 

2. Notes:
- Due to market fluctuations, we recommend handling your spot assets in advance to avoid potential losses.
- Withdrawal processes may take time; please allow sufficient time to complete all procedures.
- To avoid any inconvenience, please update your app to version 2.1.0 by August 15, 2024.
- There will be no further notifications when spot trading services are officially suspended.

 

Thank you for your continued support! We welcome any feedback on our product experience. If you have any questions, please contact our customer support team.

 

AlphaX Operation Team
2024-8-13

 

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